My discount code isn't working
Your code isn't working? Here's what to check before reaching out: most issues are quick to solve.
Why your code might not be working
- Case sensitive - enter the code exactly as written. Type it manually rather than copy-pasting to avoid hidden spaces.
- Expired - promotional codes are time-limited. Check the email or post where you received it for an expiry date.
- One use per customer - most codes can only be applied once per account.
- Combining with BOGO - some codes may work alongside the BOGO promotion, others may not. Contact us at support@emmafy.com before ordering if you want to use both.
- Minimum order required - some codes only activate above a minimum cart value.
â How to apply your code
- Add your items to cart
- Go to checkout
- Find the "Discount code" field
- Type your code â click Apply
- The discount appears immediately if the code is valid
I already placed my order without the code
No problem. Contact our team at support@emmafy.com with your order number and the code - we'll check what we can do for you depending on the code and your order.
My code still doesn't work after checking everything
Contact our team at support@emmafy.com directly - we will verify the code on our end and apply the discount manually if it is valid.