My discount code isn't working
Your code isn't working? Here's what to check before reaching out: most issues are quick to solve.
Why your code might not be working
- Case sensitive - enter the code exactly as written. Type it manually rather than copy-pasting to avoid hidden spaces.
- Expired - promotional codes are time-limited. Check the email or post where you received it for an expiry date.
- One use per customer - most codes can only be applied once per account.
- Combining with BOGO - some codes may work alongside the BOGO promotion, others may not. Contact us using the contact form before ordering if you want to use both.
- Minimum order required - some codes only activate above a minimum cart value.
â How to apply your code
- Add your items to cart
- Go to checkout
- Find the "Discount code" field
- Type your code â click Apply
- The discount appears immediately if the code is valid
I already placed my order without the code
Reach out through the contact form with your order number and the code. We'll check what we can do depending on the code and your order.
My code still doesn't work after checking everything
Reach out through the contact form - we'll verify the code on our end and apply the discount manually if it is valid.