I have an issue with my order

We're sorry something went wrong with your order. We'll make it right - here's how to get started quickly.

Step 1 - Take a photo first (required)

Before contacting us, please photograph:

  • Everything you received in the package
  • The shipping label or packing slip
  • Any visible damage, if applicable

This photo is required to process your case. Our team cannot proceed without it.

Step 2 - Contact us within 3 business days:

For defective or incorrect items, contact us within 3 business days of receiving your order. The sooner you reach out, the faster we resolve it.

  1. Your order number
  2. A clear description of the issue (wrong item / missing item / damaged)
  3. Your photos attached to the message

Email: support@emmafy.com

⚡What happens next

Our team reviews within 24–48 hours and offers one of the following option:


Replacement

Sent at no additional cost - standard for wrong or missing items
Partial refund
Keep the item as-is and receive a partial money back - amount discussed with our team

Full return

Return for a full refund - see our return policy for conditions

💛 Our commitment to you

Every Emmafy bag is designed to be cute AND functional - built for real life. If something did not meet that standard, we take it seriously and we will make it right. Most customers find the partial refund the easiest resolution - keep the bag, gift it, or donate it, and get money back without any shipping hassle.

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