How do I return my order?
We're sorry the bag didn't work out. We want you to be completely happy with your Emmafy purchase - here's exactly what your options are.
Return window
Returns and refunds are valid within 30 days of delivery. After 30 days, we're unfortunately unable to process a return or refund.
Return conditions
- Items must be unused, unwashed, undamaged, with tags attached
- Return shipping costs are the customer's responsibility
- Original shipping fees are non-refundable
- A $7 restocking fee applies if the item shows signs of use
- Refunds appear in your account within 2â10 business days depending on your bank
- Final Sale items are non-returnable and non-refundable
How to start a return
Email our team at support@emmafy.com with your order number and reason for return - we'll guide you through the next steps.